Returns
Due to the nature of food products, returns are not accepted once the product has been delivered, unless the item received is damaged, defective, or incorrect.
If you receive a damaged or wrong product, please contact us within 48 hours of delivery with your order details and product images.
Refunds
Once your request is reviewed and approved, the refund will be processed to your original payment method. The refund may take 5–7 business days to reflect in your account depending on your payment provider.
Replacement
In certain cases, we may offer a replacement product instead of a refund if the item received is damaged or incorrect.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used products
- Products returned after the specified time frame
- Products damaged due to improper storage after delivery
- Contact Us
If you have any questions regarding returns or refunds, please contact us:
📞 Phone: 9566363159
📧 Email: support@yelafoods.com
